Returns & Exchanges
We are happy to help you with your selection of frames and lenses.
If you need help please contact us at (800) 123-4567
Our Returns and Exchanges department are available Mon-Fri 9:00am—5:00pm PST.
14-Day (or 30 days) Free Returns (or paid returns)
Return for a one-time replacement pair of equal or lesser value, or request a full refund within two weeks of receiving your order!
90-Day Warranty Guarantee
You’re eligible for a one-time replacement within 90 days (P.S. This only applies to products with noticeable defects in craftsmanship).
FAQ’s On Returns:
How do I return or exchange my glasses?
What is the return policy when purchasing with insurance?
- If you make any changes to your order, and purchases glasses with one of our in-network provider (provider’s xyz) we’ll make sure your benefits are updated accordingly. In the event you choose to cancel/return you order for a full refund, your vision benefits will be restored.
How do I check the status of my return?
- Please visit the USPS website and enter the shipping tracking number (you were given upon submitting your return request).
